Terms and Conditions
1. Interpretation & Definition The company shall refer to The names R&R Stationery, and variants of R&R Stationery ltd .“Days” refers to working and non-working days including Bank, Public and National
Holidays, unless otherwise stated.
2. Customer Conditions are not acceptable or binding if they conflict with these terms and conditions of sale, or any other R&R Stationery terms and conditions of sale.
3. Prices and Value Added Tax All prices and quotations are exclusive of Value Added Tax (VAT).
4. Quotations Our quotations are valid on day of issue for a period of 5 days and are subject to stock availability. Quoted prices will be valid to the customer for a fixed period (usually stated on the
quotation document) and are subject to manufacturer, supply or currency variations at any time. Quotations are for the sole use of the addressee and we reserve the right to withdraw any quotation that has been passed to or from you by a third party.
5. Contract Prices will be maintained as long as possible or for the term of the agreed contract period and are subject to subsequent manufacturer or supplier price changes outside our control and may be
passed on to the buyer. Due to the pricing volatility of EOS and paper products, these products are priced on a daily basis and the customer is advised to check current prices.
6. All Orders & Contracts are accepted by R&R subject to force majeure without engagement regarding delivery and subject to prices ruling at the time of dispatch from our warehouse. Force
Majeure shall include acts of God, riot, war, fire, explosion, flood, storm, lock-out, strike, legislation or regulation, service of proceeding alleging infringement of third party patent right, accident, breakdown of plant and machinery, and shortage of materials, etc. Minimum Order Values & Delivery Charges are as published in our current Price Lists, Catalogues, or Quotation.
7. Non-Standard Goods or non-stock items (not all items in our catalogues are stocked) sent in accordance with customers written or verbal order cannot be accepted for return by R&R Stationery. Orders for Special items (and/or some non-stock items) must be confirmed in writing from or to the customer.
7.a Printed and Bespoke Made Items Upon email confirmation of agreed price to supply any bespoke or printed goods R&R will allocate the required stock which the client will immediately become
responsible for. If the client should cancel any order they must do so in writing, at which point they would be liable to pay for the material in full and any studio time spent creating artwork, charged at £60.00 per hour. Any proof approved by a client is final. R&R will not refund any job approved by the client and printed by R&R.
7.b Hold in stock items any items requested to be held in stock by us must be paid for in full 30 days from date of invoice. The items then can be called off at the customers request within a reasonable
time period and are stored free of charge. Cancellation of such orders will not be accepted for non standard items in all other cases storage and cancellation fees will apply. storage is charged after the first 6
8. Compatibility Responsibility for establishing the compatibility of any R&R Stationery supplied goods with papers, materials, or equipment used by the buyer in production, manufacture or use, shall rest
with the purchaser. R&R shall not be liable for any loss, whether consequential or otherwise, or for deterioration of R&R supplied goods or other materials used with them in manufacture or otherwise, or
caused by incompatibility.
9. Delivery & Collection In normal circumstances: a) We will deliver an order within the agreed period but if we do deliver late you are not entitled to regard this as a breach of contract. b) Goods will
normally be delivered to a convenient ground floor location at the delivery address supplied by you. We may charge you for desktop deliveries or deliveries to any location other than the normal delivery point
unless previously agreed. You are considered to have given authority to accept a delivery on your behalf to any person who actually accepts the delivery at the delivery address. c) If we, or our agent, cannot
deliver the goods to the delivery address, then we may either store the goods and deliver at a later date or return the goods to stock and deliver similar goods later. d) You are obliged to provide adequate labour and facilities at the delivery or collection address to load or unload the goods without undue delay. We will be entitled to compensation for any loss we suffer arising from delivery, non-delivery, collection or non-collection of the goods if it is not our (or our agents) fault that the delivery or collection cannot be carried out. e) If we deliver to you in instalments, then each delivery or instalment may be regarded as a separate contract and may be invoiced as such. f) Our prices exclude delivery or transport charges, insurance and taxes. We may charge you extra for these items (where applicable), if they are outside our normal delivery or transport agreements. There is no minimum order value but orders falling below what we consider to be a reasonable order value will attract a delivery charge. Any Delivery Charge we incur may be passed to you for reimbursement.
10. Delivery Times Whilst every endeavor is made to effect deliveries at a given time or date if so requested, no representation as to the exact time or date is to be implied and no liability will be accepted
for any loss or damage occasioned by delay in delivery howsoever caused. Any special deliveries or fixed times may be charged for.
11. Cancellation of an order on R&R may be telephoned prior to the dispatch of order (excepting 5, 6 & 7 above), but must be confirmed by letter or email within 24 hours. R&R Stationery reserves the
right to charge for any expenses already incurred at the time of cancellation, or if dispatched prior to cancellation, any delivery & collection expenses of so cancelled orders. Cancellations of non standard items will not be accepted in all other cases handling and storage charges will apply. Print orders delivered and proof approved are non refundable.
12. Shortage Non-Delivery or Damages MUST be notified within 24 hours of receipt of order and confirmed by letter or email. Customers signing for the receipt of goods, not noting shortages or damage, are liable for any loss. Customers signing for goods as UNEXAMINED or DAMAGED, must notify full details of any claim to R&R within 24 hours of receipt to avoid liability for the loss.
13. Proof of Delivery can be provided if requested within 28 days of invoice. We cannot guarantee that a P.O.D. will be available after that time. An administration charge may be applied for providing this
or copy invoices.
14. Price & Specification Changes will be avoided wherever possible, however it should be appreciated that the nature of supply in today’s ever changing office environment can dictate specifications may
be altered at the manufacturers discretion, or price fluctuations as a result of currency changes and so many other international market forces. It is our policy to keep our customers informed about any changes relating to their order, however this is not always possible and we must reserve the right to make changes to specifications or prices without prior notification. This is particularly applicable to EOS and paper products.
15. Returns Customers wishing to return goods for whatever reason MUST first contact our sales department within 7 days of delivery to request a Collection Note or Returns Authorisation Form. The
relevant note and goods must be returned to us within 7 days thereafter and must state clearly the reason for return and appropriate evidence of defect. FAULTY is not sufficient detail and therefore not reason for return. We reserve the right to charge a handling fee, plus collection costs, for returns of goods correctly supplied by R&R Stationery. The issue of a Returns Authorisation or Collection Note is not an agreement for credit. Returns of any unused stock items if approved and agreed may be subject to a handling charge which will be deducted from the credit. Some products (particularly E.O.S.) have a shelf life and may not be returnable. Foodstuff, hygiene and similar other products are non-returnable in any circumstances. Opened E.O.S. products are NOT returnable unless faulty and are subject to manufacturers inspection and agreement to refund or replace.
16. Collections and Returns will normally only be acceptable if the goods are re-saleable and in original condition and packaging. This does not include faulty goods where we return a product to a third
party on behalf of the purchaser. If R&R incurs carriage or similar charges in returning or collecting any goods to or from a third party, we retain the right to pass on those charges to the purchaser. Bespoke items
17. Claims If any goods supplied by R&R prove to be defective, R&R will at its option replace the defective item, refer the item to the manufacturer/supplier or refund the price of the goods. In no
circumstances will our liability exceed the price paid for the goods. R&R Stationery shall not in any circumstances be liable for damages or loss, whether consequential or otherwise, howsoever caused, and this undertaking is given in place of and excludes all or any other warranties and conditions whatsoever whether implied by statute or otherwise. This will not affect your statutory rights.
18. Terms of Payment The prices charged and against which payment must be made, will be those prices ruling at the date of dispatch of the goods or services. Unless otherwise agreed, cash, credit card
payment or cheque must be sent with order or cash paid against a pro forma invoice until a credit account has been approved. Credit terms require payment within 30 days from month end of invoice date (unless an extended or alternative period has been agreed in writing), but R&R reserve the right to withdraw credit facilities at any time or to suspend further deliveries in the event of any failure by the purchaser to adhere to these terms of credit. It is an express condition of sale that R&R shall be entitled to refer any overdue debt to a collection agency and charge without notice, interest at 8% above Barclays Bank plc Lending Rate, calculated daily, on balances more than 7 days overdue. In the event of R&R having recourse to debt collection and/or legal action against the purchaser in order to obtain payment of outstanding accounts, any costs incurred in so doing are payable by the purchaser on a full indemnity basis and as per the Late Payment of Commercial Debts (Interest) Act 1998, as amended and Late Payment of Commercial Debts Regulations 2002. The Seller shall also be entitled to compensation and or an administration charge, as defined by the regulations. R&R Stationery shall be entitled to recover and resell any goods for which payment has not been received and any shortfall from the sale of those goods shall be the responsibility of the original purchaser. In the event of default of payment by dishonored cheque or or similar, the seller shall apply an administration charge to the buyer.
19. Queries Should be raised within 7 days of the event occurrence (i.e. invoicing) to enable any investigation to be completed and rectified if necessary, otherwise it may be impossible to trace and resolve any issue. Once an order is approved at an agreed price should you be able to source this item cheaper elsewhere R&R Stationery reserve the right to not match the price sourced. The Client must do all due
20. Retention of Title Ownership of any goods supplied will remain with R&R Stationery ltd until such time as the purchaser makes payment in full, although risk shall pass to the purchaser on delivery of
the goods. In the event of payment not being made within 14 days of the due date, R&R shall be entitled to enter any premises where the goods may be to recover possession. In the event that the
purchaser prior to payment resells such goods, R&R Stationery will be entitled to the proceeds of any such sale up to the full amount owing to R&R, including any additional costs incurred in the retrieval of such goods. Goods not paid for shall be stored at no cost to R&R, so that they are identifiable as belonging to R&R Stationery.
21. General The above represent our basic terms and conditions of business but are not final. Any changes or additions will be advised by separate letter or printed on the relevant invoice and will apply to any unpaid invoice. No variation or addition hereto shall be binding upon R&R Stationery Ltd or its subsidiaries or associated companies unless given in writing by a Director of R&R Stationery Ltd.
We reserve the right to amend these terms and conditions at any time after giving you one month’s notice or printing on subsequent delivery notes, invoices, or other R&R documents sent to you.
22. Refunds Refunds will be only be refunded into the same bank account as wherever the payment originally came from.
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